Jersey residents:
Storm Ciarán has hit Jersey particularly hard, damaging not just our homes but many others, as well as local infrastructure.
Our primary concern is that our residents are safe and secure and we have contacted all residents. If you haven’t heard from us, please call 020 8685 5777.
We are doing our best to support our residents and updates will be posted on this webpage.
Situation update – Tuesday 21/11/2023
Tim Stockings, Haig Housing Chief Executive and David Williams, Chair of Trustees will be visiting Princess Elizabeth Court during the morning of Wednesday 22nd November. They are keen to meet with residents individually and will be available onsite from 0900 to 1200.
Situation update – Friday 17/11/2023
The Haig team continues to work as quickly as we can during this difficult time. We are working hard behind the scenes doing all that is possible to ensure residents safety and well-being.
We will continue with daily contact, during the working week, to keep residents updated about progress.
Tim Stockings, Haig Housing Chief Executive and David Williams, Chair of Trustees will be visiting Princess Elizabeth Court during the morning of Wednesday 22nd November. They will be keen to discuss the situation with as many of our tenants as they can during the visit.
The safety of our residents is our top priority and all properties are currently being checked for electrical safety and are being made water-tight and secure before the weekend.
We are also working on the next stage to begin the repairs to your homes and are working closely with our insurers and contractors to arrange and plan a schedule of works. Our priority will be those homes that are to remain occupied.
Individual plans will be discussed with residents in the coming weeks and from that there will be some assessment of timelines. For those who have moved out of their homes, viewings of new properties should be arranged shortly for those that are not making alternate arrangements. We will help arrange storage for resident’s belongings and removals where this is necessary.
We will ensure that no resident will be left financially disadvantaged by these moves and the full extent of the disturbance payments available will be discussed individually.
Haig is also in contact with other local organisations to identify other sources of support.
Contact with Haig Housing
There will be a members of the Haig team on call over the weekend. If you have an emergency situation please call 020 8685 5777 and the out-of-hours service will put you through.
We continue to be very grateful for the support of other organisations but please continue to contact Haig directly regarding arrangements.
Situation update – Tuesday 14/11/2023
The Loss Adjuster and a Haig surveyor are on site again this week. We are in regular contact with the Insurance company and with Andium Homes.
Personal plans will be discussed with each resident. Tim Stockings, Haig Chief Executive, yesterday sent each resident a personal letter as an email attachment, if this hasn’t been received, please contact the team on 020 8685 5777.
Situation update – Friday 10/11/2023
If you need to contact Haig over the weekend there will be a member of the Haig team on duty. Please call 020 8685 5777 if you have any questions or need any help and the out-of-hours service will put you through.
We’ll contact all residents again this afternoon with an update.
Haig staff will be onsite again from Monday 13th November.
Situation update – Wednesday 08/11/2023 16:40
Contractors are onsite today to carry out immediate works and priority emergency repairs.
The Loss Adjuster from Crawfords will be onsite until Friday and the Haig Housing team have been in contact with each resident to discuss their individual situation.
Please continue to pay your rent as normal – rest assured that no one will be left financially disadvantaged by the situation. We are putting together a financial compensation package which currently being arranged and will be discussed with each resident individually. For those residents who are being decanted we’ll discuss a disturbance plan individually.
Haig Housing remains in constant touch with the Constable to investigate other avenues of support available to residents. The Constable has arranged for additional patrols by the police in the area to help with security.
Please ensure that your property is left locked up as normal – if doors are left unlocked this may affect your insurance claim.
The Haig team will be onsite again from Monday next week.
If you have any questions, please call 020 8685 5777 (option1) or [email protected]
If you have an emergency outside of working hours, please call 020 8685 5777 and the out-of-hours service will put you through to the on-call member of the team.
Situation update – Tuesday 07/11/2023 14:00
Today, Haig staff are onsite visiting properties and working with Andium Homes to assess the damage and start making properties watertight.
The Loss Adjuster from Crawfords will start work today will be onsite for the rest of the week to make detailed assessments of repairs needed. They will also be assessing the habitability of the properties and if they are currently safe to live in.
We are working as hard as we can to help all our residents following this catastrophic event and will keep in touch with you regularly by telephone. Our highest priority is to get all properties back into a habitable condition as quickly as we can.
If you have any questions, pleases contact us on 020 8685 5777 (option 1) or email [email protected]
Situation update – Monday 06/11/2023 15:00
A representative from Andium Homes is onsite today to assess some of the damage that will need to be done, in terms of waterproofing and boarding of broken windows.
The Loss Adjuster from Crawfords and Haig staff are travelling to Jersey today and will be on the ground tomorrow morning (07/11) – (flights and weather permitting). Priority properties will be visited first. Haig will keep in contact with residents regularly by telephone with up-to-date information and to answer any questions you might have. We would hope that they will be able to speak to all residents sometime tomorrow but the detailed assessments are likely to take most of the week.
The Loss Adjuster will assess damage and the length of time it is likely to take to do repairs. They will also assess the habitability of properties and if properties are safe to live in.
Please take photographs and document any damage – this helps with the insurance claim. This is also important for your Contents Insurance provider.
We are investigating other avenues of support available for residents and will post them here. Please visit the Jersey Government website for updates and support available.
Updates from the Jersey government
Situation update – Friday 03/11/2023 16:45
We are very grateful to RBL and Andium Homes who are on the ground helping in the immediate aftermath of Storm Ciarán. We have commissioned Andium Homes to do some initial works and they will be contacting tenants individually as soon as they are able.
We are aware that more wind is forecast over the weekend. If you have an emergency situation please call 020 8685 5777 and the out-of-hours service will put you through to Haig staff who are on call to help out.
The Loss Adjustors will be onsite by Tuesday, and will stay as long as is necessary to assess the damage for the Insurers.
Haig staff will be travelling to Jersey on Monday (flights and weather permitting) to be onsite on Tuesday.
Please make sure that you contact your Contents Insurance company to let them know your situation.
We’ll continue to post updates on this webpage, please check back regularly.
Useful links – Friday 03/11/2023 11:30
Updates from the Jersey government
Message from Tim Stockings, Haig Housing Chief Executive – Friday 03/11/2023 08:45
“I was very upset to hear about the damage that your houses have suffered and the distress that has caused you. We’re doing our best to help out but I know that things will be very difficult.
We will try our hardest to put things right but please get in touch if there is anything extra that we can do.
Our thoughts are with you all.
We will be available over the weekend and aim to get a team to Jersey early next week.”
Situation update – Thursday 02/11/2023 16:00
We are working as quickly as we can to get contractors in to make your homes safe and secure. Until you are told that it is safe to return to your home, please stay where you are.
You will be contacted either by someone from Haig Housing or from our Insurance company about when it will be safe to return to your home. At this stage, we don’t know when this will be.
We are working hard in the background to make arrangements for temporary accomodation should this be necessary.
We hope to get Haig staff on the ground early next week – this is dependent on flights being available. They will be able to make assessments about the damage to properties
If you have an emergency over the weekend please dial 020 8685 5777 and you will get through to Crawfords who manage the Haig out of hours service. They have instructions for emergency situations.
