Options for Paying Your Rent
There are many ways to pay your rent, including the option to pay online through our website. Rent is usually charged weekly, however in some cases, it is charged monthly. You may choose the frequency you pay, however, your account should always be in advance credit and all rent payments must be made in advance. For example, if you pay monthly, your account must be a month in advance.
For more information, read Haig’s Rent Information leaflet.
Please note that if you are claiming Universal Credit, Haig Housing is a private landlord and not a housing association. You must state this on your Universal Credit journal.
If you have a question about your rent or are facing difficulties with paying, please contact our Income Team on 020 8685 5777 (option 2) or incomes@haighousing.org.uk.
1. Standing Order
You may pay your rent weekly or monthly via standing order. To calculate the correct monthly amount, multiply the weekly rent by 52 and divide by 12. Example: £180.00 x 52 = £9,360.00 ÷ 12 = £780.00 every month
If you prefer to pay by this method, please contact our Income Team so that the appropriate form can be sent to you.
2. Online Payments
Rents can be made online through our payment service portal here. Please note you will need your unique reference number to register for this service.
3. By Phone with Debit Card
You can also pay over the phone using a debit card by contacting our Income Team on 0208 685 5777 (option 2).
4. Post Office
Payments can be made using your payment card at any post office in the UK. Payments can be made by cash or cheque, payable to “Post Office Counters Limited”.
5. Paypoint
Your payment card can also be used at any outlet displaying the “Paypoint” sign.
6. Local Housing Allowance (Formerly Housing Benefit)
Local Housing Allowance is usually paid every four weeks (in arrears) by the local authority and should be requested to be paid directly to Haig Housing for your convenience.
7. Universal Credit Housing Element
The Universal Credit Housing Element is usually paid monthly (in arrears) to the claimant. Any payments relating to your housing costs should be passed on immediately to Haig Housing.
8. Cheque
You can choose to send a cheque on a monthly basis. Please mark it to the attention of our Income Team and address it to:
Mountbarrow House
12 Elizabeth Street
London
SW1W 9RB
9. Living Rent
Rents for priority-qualifying beneficiaries should not exceed 28% of the net average household income in a local area for any Haig home. To apply for Living Rent, please download a form.
