Reporting a Repair with Haig

You can report a repair Monday to Friday (9am – 5pm excluding bank holidays) in the following ways:

For gas emergencies or if you smell gas, please call 0800 111 999.

When reporting a repair, please have the following information available:
  • Your name, address and flat/house number.
  • Photographs are really helpful when a repair is raised. Please provide photos via email when possible so our team can pass these onto our contractors.
  • A full description of the problem and what you feel may be required.
  • What has caused the problem and what damage is being caused.
  • Details of how you can be contacted to make an appointment such as your work, mobile or home telephone number
  • Information on any specific appointment requirements.
Out-of-hours emergency repairs (excluding heating repairs):

The out-of-hours (OOH) emergency service is available 365 days a year. To report an out-of-hours emergency please call 020 8685 5777 and you will be transferred to the OOH team at Local Assist. When reporting an OOH emergency repair please advise Local Assist that you’re a resident of Haig Housing.

OOH Service times.

  • Weekdays : 5pm to 9am
  • Weekends: 24 hours
  • Bank holidays: 24 Hours
Gas heating repairs (24 hour service):

For heating repairs, please contact Robert Heath Heating on 0330 058 6481